Jack Mitchell is Chairman of the
MItchell Stores (
Mitchells/Richards/Marsh/Wilkes
Bashford/Mario's), a three-generation family business that operates men's and women's specialty stores in Connecticut, New York, California, Washington and Oregon that are nationally renowned for their personal service touches and strong relationships.
In 2003, Jack Mitchell launched a “second career” as a speaker and author. His first book,
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results was a Wall Street Journal best seller and received rave reviews in the New York Times. In addition, it was endorsed by Warren Buffet on the cover with the following quote: “It’s a gem. I wish everyone at Berkshire would follow his advice – we would own the world." In April 2015, a revised and updated version of
Hug Your Customers was released. In 2008, Jack published his second book,
Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees to Achieve Remarkable Results where he illustrates a business blueprint to personalize relationships to drive success and achieve greater satisfaction at work.
Jack has become known as a passionate, enthusiastic public speaker, keynoting at over 200 events for corporations including Morgan Stanley, Conde Nast, Payless, Nike, Starbucks, Wells Fargo, Luxottica and Harvard University. He addresses audiences of all sizes and reaches over 50,000 people globally with Hug Your Customers/Hug Your People presentations. Jack has appeared on The NBC Today Show and Kudlow & Cramer TV show as well as numerous radio interviews and online and print articles. Jack has been quoted in national magazines as a customer service and management leadership expert. In April 2005, INC Magazine listed Jack as one of the 26 Entrepreneurs We Love.